What is GPL?

GPL is the abbreviated version of “General Public License.” WordPress is open-source software released under the GNU General Public License (GPL). It was created by forking another GPL-licensed project; almost all the top plugin, theme, add-on, and extension developers follow GPL. At PREMIUM PACK, we provide files that are fully licensed under the GNU GPL, just like WordPress.

Does Subscription Packs include license keys ?

We do not provide, lease, release, or resell license keys. All the products offered on this website are licensed under the GNU General Public License (GPL). You do not need license keys to use your projects, regardless of how many products need. License keys are only required if you want to receive automatic updates and support from the author of a plugin or theme, at PREMIUM PACK we are providing automatic & manual updates so you don’t need the License Key.

Are the files and downloads legal?

Yes, all themes, plugins, add-ons, and WooCommerce extensions that are distributed by our repository are 100% open-source with the GNU GPL.

Are these genuine products ?

Yes, all of our products are 100%authentic. If we feature a product on our website, then we have an active subscription to that product’s author(s). We download from the product from them and redistribute to you. These downloads are not altered in any way.

Are you the developer of these files ?

WORDPRESS PLUGS is not affiliated, associated, authorized, endorsed by, nor is in any way related to third-party developers, including WordPress, WooCommerce, WooThemes, Elegant Themes, Rocketgenius Inc., GravityForms, iThemes, OnTheGoSystems, AppThemes, etc.

How many sites can I use the plugin or theme on?

As many as you like. Seriously, there are no catches. The plugins and themes are GPL-licensed, and you can use them as often as you need to, on however many sites you choose. Have a friend who’s building a website? Share our plugins and themes with them, too.

Do you provide updates to the products?

Yes. As soon as we are notified about an update, we download it from the author and update it on our site.

How do I update my plugins and themes?

You can update them manually using this guide or you can use PREMIUM PACK Plugins Manager to get automatic updates.

Will I receive updates if I buy a single product? What if I buy a bundle collection?

Whether you buy a single item or a bundle collection, we provide 365 days of updates, and we update our products as soon as the developers update their files.

How can you offer the products at such low prices?

All WordPress items, such as plugins and themes, are licensed under a General Public License (GPL). This means that once we have purchased an item, we are free to redistribute it if we choose to do so. Your membership to our website goes toward buying new and maintain current subscriptions to third-party author’s themes and plugins. This form of crowdfunding helps keep our prices low, and we share this benefit with you.

Can I keep the plugins and themes after my subscription ends?

Of course. Under a GPL license, you are free to keep them if you want. Please be aware that you will need an active subscription with us if you want to access any future updates.

Do you offer technical support for themes, plugins, and WooCommerce extensions?

We provide unlimited support for our customers. We try to reply for all your messages as soon as possible!

Why are my plugins and/or themes asking me for a license key?

You can ignore these requests. Developers include these keys to be able to automatically update their plugin or theme and allow you to register for support. The item itself will work perfectly fine without entering a license key. We recommend updating your themes and plugins manually as updates become available on our website.

How can I hide license or keyreminders?

Consider hiding the license activation reminders through a plugin like “Disable admin notices individually” This is a free plugin that is very popular in the WordPress community. Make sure to check the official documentation for more information!

Where can I findmy invoices?

You can see your bills in your user account under the orders section:

Download Invoices

From here, you can download your invoices as a PDF.

Can I get a refund?

The delivery on the product are instant as soon as you pay. Due to the nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. No refunds will be given except in the case when the digital product is completely unusable. If the digital product is unusable, we need time to try to fix it. Otherwise, we will make a refund.

Our support team is available 24/7, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact us. Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

Can I cancel my subscription anytime?

Of course. You are never locked into anything. You can cancel your subscription by logging into the member’s area and visiting the subscriptions link. If you run into any problems, let us know, and we will be happy to help you cancel your subscription.

Can I reactivate my cancelled subscription ?

No, you can’t reactivate the cancelled subscription. You will have to buy the subscription plan again to download.

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